Frost Roofing is a Gold Coast based metal roofing business specialising in new residential builds, re roofs, and renovations for builders and homeowners. Run by Luke and Kirby Frost, the business has grown quickly with a team of field workers, contractors, and admin support all juggling busy project schedules across multiple sites.
Before working with TradiePad, the team was relying on a mix of ServiceM8, spreadsheets, diaries, whiteboards, post it notes, and manual processes to keep everything running. As the business got busier, it became harder to stay on top of timesheets, WHS paperwork, scheduling, and job information across the team.
Honestly, I can’t imagine not having Ascora now. Looking at how busy we are, if we were still trying to run everything through spreadsheets and ServiceM8 like we used to, it would have been crazy. I just don’t think we could have managed it.
The Challenge
Too Much Paperwork, Not Enough Visibility
Frost Roofing knew they had outgrown their existing systems. The team was struggling with incomplete timesheets, staff not logging notes or photos properly, daily pre starts not being completed consistently, and too much important job information living across multiple places.
Scheduling was still being managed on a whiteboard with phone calls and text messages, while WHS documentation and project records were difficult to track in real time. Luke and Kirby also needed better labour tracking, job costing, and reporting so they could properly measure quoted versus actual costs on projects.
Because the business was mostly run from the road, they needed a system that worked from anywhere, including sites with no internet connection. Most importantly, they needed something the whole team would actually use.
From the start, our trainers really took the time to understand what we were trying to achieve. They were great to work with and always understood where we wanted to get to. Looking back, there’s nothing I’ve come away thinking, ‘I wish it could do this’ or ‘I wish it could do that.’ Everything we wanted to achieve was put on the agenda and delivered, so it’s been a really great experience.
The Solution
Building a System That Actually Worked for the Team
TradiePad worked closely with Frost Roofing to roll out Ascora through a full setup, implementation, and training project tailored specifically to how the business operates.
The focus was on simplifying workflows, improving communication between the office and field, and replacing paper based processes with easy to use digital systems. Ascora was chosen because it gave the team a central place to manage timesheets, scheduling, safety forms, job photos, notes, QA checklists, and reporting all in one platform.
TradiePad also helped customise workflows around Frost Roofing’s day to day operations, including:
- Digital SWMS, pre starts, and risk assessments
- Labour tracking with overtime and job costing visibility
- Scheduling for staff, contractors, and project timelines
- Uploading site photos and important project information in real time
- Better communication between office staff and workers in the field
- Offline functionality for sites without internet coverage
- Reporting and back costing to compare quoted versus actual job costs
The implementation was heavily tailored around the roofing industry and Frost Roofing’s specific processes. Rather than forcing the business into a generic setup, TradiePad adjusted training and workflows as new scenarios popped up during rollout.
Every week, our trainers came in knowing exactly what we needed to focus on. They’d look at what was happening in our business and sometimes even say, ‘Let’s put that topic on hold for now and spend more time working through this scenario, because I think it’s more important for you right now than what we originally planned to cover this week.’ It was fantastic. The training was really tailored to what we needed.
The Result
Better Systems, Better Visibility, Less Chaos
Since implementing Ascora with TradiePad, Frost Roofing has dramatically improved the way the business operates day to day. The team now has a central system for job information, WHS documentation, scheduling, photos, and reporting, replacing the messy combination of spreadsheets, whiteboards, and disconnected apps they were relying on before.
Timesheets, pre-starts, and safety documentation are now far easier to manage and track, while labour costing and reporting give the business clearer visibility over project profitability. Communication between the office and field has improved, and the business can continue operating smoothly even while Frosty is out on site or on the road.
The tailored implementation and ongoing support also gave the Frost Roofing team confidence that they were never left figuring things out alone. Toolbox meetings, ongoing training sessions, and responsive support meant the system continued evolving alongside the business as new needs came up.
Ascora is a thousand times better than what we were using before!
Ready to Get Rid of the Chaos in Your Business?
If your team is drowning in spreadsheets, paperwork, whiteboards, and disconnected systems like Frost Roofing was, TradiePad can help you build a setup that actually works for your business and your crew.
From implementation and training through to ongoing support, we help tradies simplify admin, improve visibility, and run smoother operations using systems like Ascora.
Get in touch with TradiePad and let’s build a system that saves time, reduces headaches, and helps your business grow properly.
Honestly, TradiePad has been a lifesaver for us!
